Product Analytics integration
Heap integration for telehealth
Capture and analyze the patient experience.
Turbopills sends non-PHI events into Heap so teams can analyze the patient experience with funnels, retention, and behavioral insights, helping you find and fix friction across intake and checkout.
What is Heap?
Heap is a digital insights platform known for capturing user interactions and turning them into funnels, retention, and behavioral analysis with less manual instrumentation.
How Heap works with Turbopills
Turbopills sends server-side events and properties to Heap with PHI excluded, complementing Heap's client-side capture so you can analyze the journey from intake to paid order and beyond.
- 1
Connect Heap
Add your environment ID and choose events to send.
- 2
Events stream in
Non-PHI events and properties sync from Turbopills.
- 3
Build funnels and reports
Analyze conversion, drop-off, and retention.
- 4
Fix friction
Use insights to refine intake and checkout flows.
Heap for telehealth businesses
Where the Heap integration shines for telehealth operators running client-branded programs powered by Turbopills.
Friction analysis
Pinpoint where patients abandon intake or checkout.
Conversion reporting
Measure intake-to-order conversion over time.
Retention insights
Track repeat orders and adherence.
Key capabilities
What you get out of the box when you connect Turbopills with Heap.
Behavioral insights
Understand how patients interact with the experience.
Funnels and retention
Build conversion and retention reports.
Server-side events
Backend events complement client-side capture.
PHI-safe events
Only non-PHI events and properties are sent.
Frequently asked questions
Is PHI sent to Heap?+
No. The integration sends non-PHI events and properties so clinical data stays out of analytics.
Does this replace client-side capture?+
No. Server-side events from Turbopills complement Heap's client-side capture for a fuller picture.
What can we analyze?+
Funnels, drop-off, conversion, and retention across the patient journey.
Related integrations
Build out the rest of your telehealth stack.
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PostHog
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Ready to connect Heap to your telehealth stack?
Talk to our team about how Turbopills can power your program end to end with Heap on day one.