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Experience Analytics integration

Hotjar integration for telehealth

See where patients struggle with heatmaps and recordings.

Hotjar shows how visitors actually use your pages through heatmaps, session recordings, and feedback. Paired with Turbopills events, it helps you see where patients hesitate or drop off in intake and checkout so you can improve conversion.

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OVERVIEW

What is Hotjar?

Hotjar is an experience analytics tool offering heatmaps, session recordings, surveys, and feedback widgets to reveal how users interact with a site.

HOW IT WORKS

How Hotjar works with Turbopills

Hotjar runs on your client-branded pages to capture heatmaps and recordings, and Turbopills events can mark key funnel steps so you can filter recordings and analyze behavior around intake and checkout, with PHI kept out of captured data.

  1. 1

    Add Hotjar to your site

    Install Hotjar on your client-branded pages.

  2. 2

    Capture behavior

    Heatmaps and recordings show how patients use intake and checkout.

  3. 3

    Mark funnel steps

    Turbopills events tag key steps for filtering and analysis.

  4. 4

    Improve the flow

    Use insights to reduce friction and lift conversion.

TELEHEALTH USE CASES

Hotjar for telehealth businesses

Where the Hotjar integration shines for telehealth operators running client-branded programs powered by Turbopills.

Intake friction

See where patients hesitate or abandon the intake form.

Checkout optimization

Watch how patients move through checkout to remove blockers.

Qualitative feedback

Collect on-page feedback about the experience.

Key capabilities

What you get out of the box when you connect Turbopills with Hotjar.

Heatmaps

Visualize clicks, taps, and scrolling on key pages.

Session recordings

Replay anonymized sessions to spot friction.

Surveys and feedback

Ask patients about the experience in context.

Funnel step tagging

Mark events to filter and analyze recordings.

Frequently asked questions

Is PHI captured by Hotjar?+

Hotjar should be configured to suppress sensitive fields so PHI is not captured in recordings or heatmaps. Turbopills events used for tagging exclude PHI.

What does Hotjar help with?+

It reveals where patients struggle in intake and checkout so you can improve conversion.

Does it work with our analytics?+

Yes. Hotjar complements event analytics by adding qualitative, visual insight into behavior.

Related integrations

Build out the rest of your telehealth stack.

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Talk to our team about how Turbopills can power your program end to end with Hotjar on day one.

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