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Lifecycle Messaging integration

Customer.io integration for telehealth

Run lifecycle messaging on live telehealth data.

Turbopills streams events and attributes into Customer.io so you can orchestrate email, SMS, and push across the patient journey. Build behavior-driven campaigns for onboarding, adherence, and retention while clinical data stays in your compliant systems.

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OVERVIEW

What is Customer.io?

Customer.io is a lifecycle messaging platform that sends email, SMS, and push based on real-time event data, favored by product and growth teams for fine-grained automation.

HOW IT WORKS

How Customer.io works with Turbopills

Turbopills sends people, events, and attributes to Customer.io so campaigns trigger on real behavior. PHI is excluded by design, and you control which events and traits power messaging.

  1. 1

    Define events and attributes

    Select the Turbopills events and non-PHI traits to send to Customer.io.

  2. 2

    Data streams in real time

    People and events sync continuously to power behavioral messaging.

  3. 3

    Build multichannel campaigns

    Orchestrate email, SMS, and push across onboarding and retention journeys.

  4. 4

    Measure and iterate

    Use conversions to refine timing, channel, and content.

TELEHEALTH USE CASES

Customer.io for telehealth businesses

Where the Customer.io integration shines for telehealth operators running client-branded programs powered by Turbopills.

Onboarding journeys

Guide new patients from first order through their first refill.

Adherence messaging

Send timely SMS and push to keep patients on therapy.

Reactivation

Win back lapsed subscribers with targeted multichannel campaigns.

Key capabilities

What you get out of the box when you connect Turbopills with Customer.io.

Real-time event triggers

Messaging fires on the exact behavior that matters.

Multichannel delivery

Reach patients by email, SMS, and push from one platform.

PHI-safe data

Only non-PHI events and traits are sent to the messaging layer.

Behavioral segmentation

Target by lifecycle stage, program, and engagement.

Frequently asked questions

How is this different from Klaviyo?+

Both run lifecycle messaging. Customer.io is favored by product and growth teams for granular, real-time, multichannel automation, while Klaviyo leans toward ecommerce-style email and SMS. Either can connect to Turbopills.

Does PHI flow into Customer.io?+

No. The integration sends non-PHI events and traits so clinical data stays out of the messaging tool.

Which channels are supported?+

Email, SMS, and push can all be triggered from synced Turbopills events.

Related integrations

Build out the rest of your telehealth stack.

Ready to connect Customer.io to your telehealth stack?

Talk to our team about how Turbopills can power your program end to end with Customer.io on day one.

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